Why am I being asked for additional information?

Stephanie Boukhari
2026-03-31T14:54:42Z

Occasionally Centtrip may ask you for additional information in relation to an account application, or a payment made from/to your Centtrip account.

This is because, as an authorised and regulated firm, Centtrip is subject relevant financial crime and other regulatory and legal requirements. You can refer to our Terms and Conditions for details of yours and Centtrip’s legal obligations.

We ask that you provide any additional information as soon as possible, so that we can process your request swiftly.

Note that once received, we may still ask for further information and retain the right to decline your request.

However, we will always endeavour to support you and your requirements.