Why was my card transaction declined?

Stephanie Boukhari
2026-03-31T14:41:45Z

You can check the reason for a declined transaction in your desktop Centtrip account.

1. Sign in and select View Transactions

2. Use the Select Card dropdown to pick the relevant card.

3. Choose the transaction currency and select SUBMIT

4. Scroll down to view transactions for that card. Declined transactions will be highlighted red.

5. Locate the relevant transaction and click to show more details.

6. The reason will appear under Declined Amount.

The most common reasons are:

Insufficient Funds - an Administrator will need to load additional funds to the card.

Offline pins exceeded or Restricted Card - your card has been temporarily blocked due to too many incorrect PIN attempts or an offline terminal. Please contact Client Support to unblock it for you.