How do I move money from my Centtrip account back into my bank account?

Recipient Name

Initials -

Full names are required; recipients which have only an initial in the first name or last name field for individuals will not be accepted. Each name field must contain at least one full name part

Examples:*

* This applies only for beneficiaries of type 'individual'.

Numeric Characters -

Individual's names should not include any numbers. Company names can include numbers, but should not be made up entirely of numbers.

Examples:

Company Signifiers -

Company signifiers (e.g. Ltd, Inc, SA, GMBH etc.) must not be included in the Last Name field for individual recipients.

Example:

Recipient Address Details

The beneficiary address fields should not be populated with only numeric characters:

Before making a payment to a recipient in your Centtrip account, please check that these requirements are met. If not, you can vist Add Recipient and set your beneficiary up as a new recipient.

Save time when adding multiple payment recipients to your Centtrip account. Our batch upload feature enables you to add hundreds of recipients in just one click, removing the need to create and verify each one individually.

1. After signing into your account, visit the Recipients tab and click 'UPLOAD RECIPIENTS'.
2. Scroll down and click either 'EXCEL TEMPLATE' or 'CSV TEMPLATE' to download the 'RecipientUploadTemplate’.
3. Complete all relevant fields of the template for each recipient.
4. Save your file and visit the same 'UPLOAD RECIPIENTS' page of your account (step 1).
5. Follow the steps under 'Verify as Trusted Payee' to verify using either an App or email generated code.
6. Click 'PICK A FILE...' and select your saved recipient template to upload it.
7. Once processed, you will receive an on-screen notification confirming the number of successful/unsuccessful beneficiary uploads. Press 'OK' to view the details.
8. Download the file provided - this will contain any unsuccessful recipients, along with the error reason. Example below:
   
9. Correct the errors on this document and follow step 5 onwards to re-upload it in the same way.
10. Once complete, you can make individual payments OR send payments in batch.

Watch this 2-minute video: 

Follow these steps:

1. Select the currency you would like to convert from, and the currency you would like to purchase.
2. Enter an amount in either the Convert From or Convert To box.
3. Select how you would like to pay -
   • Centtrip Account - use funds held on your Centtrip account;
   • Centtrip Card - Use funds from one of your Centtrip cards, or;
   • Bank Account - Make a transfer from your corporate bank account
4. Choose where to send purchased currency -
   • Centtrip Account - load it to your Centtrip account;
   • Centtrip Card - transfer it to one of your Centtrip cards, or;
   • Bank Account - use it to make a payment to one of your recipients.
5. Click 'GET RATE' to view the live exchange rate and then 'CONFIRM' to complete.

Get a quick walkthrough:

Sign into your account and then click here for a quick tutorial (you must be signed in first).

1. Sign into the app and tap 'Convert Currency'
2. Choose where you would like to send your purchased currency; 'My Account', 'Recipient', or 'My Card'. Then press 'NEXT'.
3. Select the currencies you would like to convert from and to, and tap 'NEXT'.
4. Review the live rate, enter the amount, and press 'NEXT'.

In order to make domestic or international payments, you need to first ensure you have access to our Payments & FX Services.

• Sign into your account and click on PAYMENTS in the left hand menu
• Switch to Single Payment at the top.
• Click GO TO PAYMENTS PLATFORM - if you see an error rather than the screen below, please contact your Administrator or help@centtrip.com to request access.

i. Get a quote and convert instantly

1. Enter the currencies and amount you want to convert into the 'QUICK QUOTE' box.
2. Choose a Delivery Type and click ‘Get a Quote’.
3. Review your rate and if happy, click ‘Buy’ to purchase the currency.

ii. Choose where to send your currency

Use the ‘Beneficiary’ / ‘Place in Holding’ toggle to choose whether to make a payment with your purchased currency, or to send it to your holding account for a future payment.

• Pay a beneficiary – click on the ‘Beneficiary’ dropdown and either select an existing payee, or click ‘Add new beneficiary’ and enter the relevant payment details. Click ‘Add another payment’ and select another beneficiary if you want to make multiple payments.
• Place in holding – funds will be sent to your foreign exchange holding accounts, which are separate to your USD Centtrip account.

Click ‘Continue’ when ready.

iii. Select a payment method

• Direct Debit is the default payment method, and enables you to pay for your currency without having to sign into a separate bank account and make a transfer. However, you can change this to a wire payment if required.

1. Select 'Holding Accounts' to view your balances in each currency.
2. Locate the currency you want to use for payment, and select 'Send Payment' under 'Actions'.
3. Enter the payment 'Amount'
4. Click on the ‘Beneficiary’ dropdown - select an existing payee, or ‘Add new beneficiary’.
5. Enter a 'Value Date' (i.e. the date payment should be sent).
6. Add your 'Payment Reference', such as an invoice.
7. If you need to make multiple payments, click 'Add another payment'.
8. Click 'Continue', then 'Complete Your Payment'.

Select 'Reports', and then 'Payment Tracker' Locate your payment and check the 'Status' column.

Payment Status Definitions -

• Initiated – payment has been submitted by an administrator on your account.
• Funded – funds have been debited from your bank account / holding account.
• Sent – payment has been sent and is on the way to your beneficiary / holding account, as per your instruction.
• Delivered – currency has now been credited to the relevant account.

**NOTE - this is only applicable to clients with an account on our USA Platform. How can I check this?

How to move USD Funds

1. Sign into your account and click on PAYMENTS in the left hand menu. Then, switch to Single Payment at the top.
2. Click GO TO PAYMENTS PLATFORM
3. Click 'Holding Accounts' to view your balance in each currency.
4. Locate your USD balance and select 'Send Payment' under 'Actions'.
5. Enter the 'Amount' you want to transfer.
6. Click on the ‘Beneficiary’ dropdown and select your own corporate bank account (or 'Add new beneficiary' to set up).
7. Enter a 'Value Date' (the date payment should be sent) and payment reference
8. Click Continue, and then 'Complete Your Payment'.
9. Once payment has been received, you can transfer funds to your Centtrip account.
10. Funds will be available to cards which spend from the shared balance, and you can transfer funds to your pre-load cards.

How to move non-USD Funds

Your Centtrip account can only hold funds in USD, so any other currencies will need to be converted before you can transfer them to your account.

1. Sign into your account and click on PAYMENTS in the left hand menu. Then, switch to Single Payment at the top.
2. Click GO TO PAYMENTS PLATFORM. Click: 'Send Payment'
3. Select USD under 'Currency To Pay' and the non-USD currency under 'Currency I have'.
4. Enter the 'Amount' you want to convert from your holding account.
5. Click ‘Beneficiary’ and select your corporate bank account (or 'Add new beneficiary' to set up).
6. Enter a 'Value Date' (the date payment should be sent) and a reference, then 'Continue'
7. Review the conversion quote and click 'Buy' to proceed.
8. Tick 'Use Operating account to fund'. Then, 'Complete Your Payment'
9. Once payment has been received, you can transfer funds to your Centtrip account.
10. Funds will be available to cards which spend from the shared balance, and you can transfer funds to your pre-load cards.

1. Go to the PAYMENTS screen from the left-hand menu and select the Single Payment tab. (You can also make batch payments under the Create Batch Payment tab.)
2. Select the Corporate and Operating Account you want to send the payment from.
3. If the recipient hasn’t been set up yet, click Create Recipient and follow the steps to add them.
4. Fill out the payment details in the online form. Click Confirm to review the payment summary and complete the transaction.

In order to make domestic or international payments, you need to first ensure you have access to our Payments & FX Services.

• Sign into your account and click on PAYMENTS in the left hand menu
• Switch to Single Payment at the top.
• Click GO TO PAYMENTS PLATFORM - if you see an error rather than the screen below, please contact your Administrator or help@centtrip.com to request access.

i. Get a quote and convert instantly

1. Enter the currencies and amount you want to convert into the 'QUICK QUOTE' box.
2. Choose a Delivery Type and click ‘Get a Quote’.
3. Review your rate and if happy, click ‘Buy’ to purchase the currency.

ii. Choose where to send your currency

Use the ‘Beneficiary’ / ‘Place in Holding’ toggle to choose whether to make a payment with your purchased currency, or to send it to your holding account for a future payment.

• Pay a beneficiary – click on the ‘Beneficiary’ dropdown and either select an existing payee, or click ‘Add new beneficiary’ and enter the relevant payment details. Click ‘Add another payment’ and select another beneficiary if you want to make multiple payments.
• Place in holding – funds will be sent to your foreign exchange holding accounts, which are separate to your USD Centtrip account.

Click ‘Continue’ when ready.

iii. Select a payment method

• Direct Debit is the default payment method, and enables you to pay for your currency without having to sign into a separate bank account and make a transfer. However, you can change this to a wire payment if required.

1. Select 'Holding Accounts' to view your balances in each currency.
2. Locate the currency you want to use for payment, and select 'Send Payment' under 'Actions'.
3. Enter the payment 'Amount'
4. Click on the ‘Beneficiary’ dropdown - select an existing payee, or ‘Add new beneficiary’.
5. Enter a 'Value Date' (i.e. the date payment should be sent).
6. Add your 'Payment Reference', such as an invoice.
7. If you need to make multiple payments, click 'Add another payment'.
8. Click 'Continue', then 'Complete Your Payment'.

Select 'Reports', and then 'Payment Tracker' Locate your payment and check the 'Status' column.

Payment Status Definitions -

• Initiated – payment has been submitted by an administrator on your account.
• Funded – funds have been debited from your bank account / holding account.
• Sent – payment has been sent and is on the way to your beneficiary / holding account, as per your instruction.
• Delivered – currency has now been credited to the relevant account.

**NOTE - this is only applicable to clients with an account on our USA Platform. How can I check this?

How to move USD Funds

1. Sign into your account and click on PAYMENTS in the left hand menu. Then, switch to Single Payment at the top.
2. Click GO TO PAYMENTS PLATFORM
3. Click 'Holding Accounts' to view your balance in each currency.
4. Locate your USD balance and select 'Send Payment' under 'Actions'.
5. Enter the 'Amount' you want to transfer.
6. Click on the ‘Beneficiary’ dropdown and select your own corporate bank account (or 'Add new beneficiary' to set up).
7. Enter a 'Value Date' (the date payment should be sent) and payment reference
8. Click Continue, and then 'Complete Your Payment'.
9. Once payment has been received, you can transfer funds to your Centtrip account.
10. Funds will be available to cards which spend from the shared balance, and you can transfer funds to your pre-load cards.

How to move non-USD Funds

Your Centtrip account can only hold funds in USD, so any other currencies will need to be converted before you can transfer them to your account.

1. Sign into your account and click on PAYMENTS in the left hand menu. Then, switch to Single Payment at the top.
2. Click GO TO PAYMENTS PLATFORM. Click: 'Send Payment'
3. Select USD under 'Currency To Pay' and the non-USD currency under 'Currency I have'.
4. Enter the 'Amount' you want to convert from your holding account.
5. Click ‘Beneficiary’ and select your corporate bank account (or 'Add new beneficiary' to set up).
6. Enter a 'Value Date' (the date payment should be sent) and a reference, then 'Continue'
7. Review the conversion quote and click 'Buy' to proceed.
8. Tick 'Use Operating account to fund'. Then, 'Complete Your Payment'
9. Once payment has been received, you can transfer funds to your Centtrip account.
10. Funds will be available to cards which spend from the shared balance, and you can transfer funds to your pre-load cards.