Card Query
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Card Query
Where can I find the password required to authenticate my online transaction?
When using your Centtrip card to make an online transaction, you may be prompted to verify using a 3D Secure Password or using your device's Passkey.This is to provide additional security to your account.
Continue reading →How can I get a PIN reminder for my card?
You can view your PIN securely within the Centtrip app
Continue reading →How do I activate my Centtrip card?
You can activate your Centtrip card and view your PIN within the app.
Continue reading →How can I view a list of my expiring cards?
You can check your card expiry date(s) within your Centtrip account.
Continue reading →What are the standard card usage fees?
Discover typical fees associated with card usage, including transaction charges, foreign exchange fees, and annual costs.
Continue reading →My card doesn't seem to be working
If you are having difficulty using your card for a transaction, here are some possible causes to check.
Continue reading →How do I sign into the app?
Sign in using the same details you would to access your desktop account, or follow the instructions in your activation email.
Continue reading →What does it mean if a card spends from a shared balance?
Shared balance cards spend directly from the operating account balance. These cards are only available on our Centtrip Global platform
Continue reading →What is the difference between my 'Card Balance' and my 'Remaining Available Spend'?
Continue reading →What are virtual cards and how do I use them?
A virtual card is exactly like a standard Centtrip card, except that it doesn’t exist physically. Instead, it is accessed by cardholders digitally within the Centtrip app.
Continue reading →How can I check my card balance and limits?
You can check this within the Centtrip app.
Continue reading →What card types are available with my Centtrip account?
Depending on your platform, there are different card types available to suit your requirements and preferences. The Centtrip Global platform offers the widest range of card options.
Continue reading →How do I report and stop a fraudulent account or card created using my name?
Please contact Centtrip immediately by calling +44 (0)20 3735 1735 or emailing help@centtrip.com
Continue reading →How do I close a Centtrip card?
Authorised administrators can close cards within their account, from the card management screen.
Continue reading →How do I unblock my card?
To unblock your card, please contact Centtrip Client Support. Our team will verify your identity and restore access to your card card.
Continue reading →Why are my contactless, Apple Pay or Google Pay transactions not working?
Please try inserting your card into the card reader and completing the transaction using Chip and PIN.
Continue reading →What happens to my balance when my card expires?
If your card has expired and still contains funds, please contact help@centtrip.com
Continue reading →Why has my balance reduced but I see no transaction?
Your available balance may differ from your transaction history for several reasons
Continue reading →What does card status 'C' or 'Blocked' mean?
Status 'C' means your card is closed. If 'blocked', please contact Centtrip support.
Continue reading →What happens if I enter my PIN incorrectly?
If you enter your PIN incorrectly too many times, your card will be blocked for security reasons.
Continue reading →Why does my card show a zero available balance when I know there are funds on it?
You could be viewing the wrong card or currency. Please contact Centtrip Support if the issue persists.
Continue reading →Why is my card being declined?
Common reasons include incorrect PIN being entered, insufficient available balance or your card is blocked.
Continue reading →Why won't my card work on Amazon?
This can happen if the billing address registered to your card does not match the country of the Amazon marketplace you're using.
Continue reading →What is card skimming and how can I protect my card against it?
Card skimming is a type of fraud where criminals use a device or other method to capture information from your payment card. A few simple habits can help reduce your risk of card fraud.
Continue reading →How do I switch off or edit card transaction alerts?
Learn how to easily turn off or customise transaction alerts for your Centtrip card
Continue reading →